Guest Smell™ is committed to fair, transparent billing. This Refund Policy explains when refunds are available and how to request one. It applies to purchases made through Guest Smell on the Guest Smell™ platform.
Certification fees are charged at the time you submit an application. Because certification requires manual review, once we have approved and issued a certification, the fee is non-refundable.
If we reject your certification application, you will receive a full automatic refund to your original payment method within 5 business days. No action needed on your part.
The $80 Standard → Premium upgrade fee is non-refundable once the upgraded tier is applied.
Monthly Monitoring subscriptions renew automatically each month. You may cancel at any time from your Host Dashboard or by emailing chaloundaw@gmail.com. Cancellation stops future renewals; you retain access for the remainder of the paid period. We do not offer partial-month or pro-rated refunds on Monthly Monitoring.
Yearly Monitoring subscriptions renew automatically each year and offer a discounted rate. If you cancel within the first 30 days of a new yearly term and have not filed any certification updates, you may request a full refund. After 30 days, we offer a pro-rated refund for the unused months, minus a 10% administrative fee.
Guests do not currently transact with Guest Smell™; bookings occur on the third-party booking platform (Airbnb, Vrbo, Booking.com, etc.). Refunds for bookings are subject to those platforms' own policies.
If you notice a duplicate charge or a charge you did not authorize, please email chaloundaw@gmail.com within 60 days of the charge. We investigate and, if confirmed, issue a full refund within 5 business days.
If you dispute a charge with your card issuer without first contacting us, we may suspend your account until the dispute is resolved. Please contact us first — we resolve nearly all issues within 24 hours.
Email us at chaloundaw@gmail.com from the address on your account, and include:
We respond within 2 business days. Approved refunds appear on your original payment method within 5–10 business days, depending on your bank.
We may update this Refund Policy from time to time. Changes apply only to charges made after the effective date of the update.
This Refund Policy is part of, and incorporated by reference into, our Terms of Service.